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Billing & Insurance

Your Admission

The Patient Financial Services Department is available Monday through Friday, from 8:00 a.m. to 4:30 p.m., and offers financial counseling and resources to help you with financial assistance (i.e., Medicaid and CICP).

How you can help in the process?

With the exception of government payers, Workman’s Comp, and a few managed care plan contracts, we bill third party insurance as a “courtesy” to our insured. Occasionally we will ask you to assist us by contacting your insurance carrier when your hospital bill remains unpaid for several weeks. The most frequent delay in processing third party insurance is caused when the insurance company requests information from the insured and the insured doesn’t respond to the insurance company (i.e., accident information, questions regarding other insurance coverage, student status, etc.). There is a perception by the insured community that this is the sole responsibility of the hospital, however the hospital will not always have the answers to the questions asked, which is why we may ask you to become involved and assist in the resolution and payment of the claims.

Billing Information

Basic Hospital Fees
The basic hospital charges include: furnished room, nursing care, regular meals and special diets, clean linen needs and housekeeping. Other charges may include medications, general supplies, and laboratory work.

Professional Fees
Fees for other professional services, such as your physician, ER physician, surgeon, anesthesiologist, radiologist, or pathologist are not included in your hospital statement. These charges will be billed separately.

Your Financial Arrangements
You will be asked to make arrangements for payment when you are admitted and will need to supply insurance policy information and any other completed claim forms necessary for billing.

When You Have Insurance
Patients with hospitalization insurance need to present identification cards, a copy of the contract or certification to the patient admitting office upon admission. We welcome and encourage you to ask admitting or business office personnel about your coverage.

Your hospitalization coverage is a contract between you and your insurance company. As a courtesy to you, we will bill your insurance company. Payment of the hospital bill, however, is ultimately your responsibility. If your insurance plan does not provide full coverage, final payment arrangements are expected at the time of discharge.

When You Don’t Have Insurance
If you do not have hospitalization insurance, a deposit is required at the time of admission. A payment schedule should be arranged with the patient business office prior to your discharge.

Contact Information

Billing Customer Service Self-Pay Questions
303-498-1510 or 303-498-1509

Insurance Questions

Financial Counseling
303-498-1510 or 303-498-1509

Department Phone Number

8:00 a.m. to 4:30 p.m., Monday – Friday

General Billing Questions
General Billing Questions

Department Contact
Laurie Johnson – Director

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